Refund and Returns Policy

• 2 daysTo report a problem after delivery
• 24 to 48 hoursFor us to reply
• 7 to 10 daysFor a replacement

Our policy in short

Our products are food, so once an order is confirmed we do not accept returns or give refunds. If something has gone wrong with your order, because it arrived damaged, an item is missing, or the product is spoiled, we will put it right as described below.

How to report a problem

Write to us at info@kapeeshwarayurveda.com within 2 days of the delivery date, with the details listed for your case below. We reply within 24 to 48 hours.

If a product arrives damaged

We replace the damaged product. A replacement takes 7 to 10 days. If only some items in an order are damaged, only those items are replaced. Please send us:

• Your order number
• A photo of the invoice
• A photo of the outer box
• Two clear photos of the damaged product
• A video of you opening the parcel (an unboxing video)

If a product is missing

We do not give refunds for missing items; we send you the missing product. Please send us:

• Your order number
• A photo of the invoice
• A photo of the outer box
• Two clear photos of the opened box
• An unboxing video that shows everything you received

If a product is spoiled

Our ghee is a natural product, so small differences in taste, texture, colour and aroma from one batch to the next are normal and are not a reason for a replacement. If you believe a product is spoiled, please send us the details below. We look into it and replace the product if it is confirmed.

• Your order number
• The manufacturing date printed on the pack
• Clear photos or a video of the product

Why we ask for an unboxing video

The video shows us what arrived and the condition it arrived in, which lets us sort out your replacement quickly and take it up with the courier.

Contact us

For help with an order, write to us at info@kapeeshwarayurveda.com.